When Training is the right solution — why execution matters
Once a team decides that training is the right solution, the hard work isn’t over.
In many cases, it’s just beginning.
Because training doesn’t fail because the content is wrong. It fails because it doesn’t reflect how work actually happens.
Why Good Content Isn’t Enough
Most training is built around information.
What people should know. What they should remember. What they should understand.
But real work doesn’t happen in neat, linear steps.
People make decisions under pressure. They hesitate. They work with incomplete information and real consequences.
When training ignores that reality, it becomes disconnected, no matter how polished it looks.
Designing for Behavior, Not Exposure
When training is the right solution, the question isn’t:
“What content should we include?”
It’s:
“What does someone actually need to do differently in their work?”
Effective training supports behavior.
It helps people practice real decisions. It provides clarity in the moments that matter. It respects people’s time instead of trying to cover everything.
That’s the difference between training that gets completed, and training that actually gets used.
What Good Training Feels Like
The best training doesn’t feel flashy or noisy.
It feels clear. It feels calm. It feels focused.
It fits into real work instead of competing with it. And it’s something people can return to when they need it, not something they rush through once and forget.
Why Clarity Still Comes First
Execution only works when it’s built on clarity.
Clarity about the problem you’re solving. Clarity about the behavior that needs to change. Clarity about the outcome the business actually cares about.
Without that foundation, even the best training design will struggle to hold up.
A Short Perspective on This Idea
This short video shares how I think about designing training when it is the right solution, and what makes it actually work in real environments.
Clarity and Craft
Training works when clarity and craft come together.
When teams slow down to understand the real problem — and then design with intention — training becomes a support system, not a substitute.
That combination is what I help teams build.
